Refunds Policy
Last Updated: 2nd Feb 2025
This Refunds Policy explains how GreenPrompt handles refunds for our subscription services. By using our platform, you agree to the terms outlined in this policy.
1. Refund Eligibility
We offer refunds under the following circumstances:
- Within 14 days of initial subscription for new customers
- If our service experiences significant downtime (more than 24 hours)
- If you're charged for services you didn't receive
- For billing errors or unauthorized charges
2. Non-Refundable Items
The following are not eligible for refunds:
- Subscription fees after the 14-day trial period
- Partial month usage of subscription services
- Add-on purchases or one-time fees
- Services that have been fully utilized
- Refunds requested due to user error or misunderstanding
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team within the eligible timeframe
- Provide your account details and reason for the refund request
- Include any relevant documentation or screenshots
- Allow 5-7 business days for processing
4. Refund Processing
Once your refund is approved:
- Refunds are processed to the original payment method
- Processing time varies by payment provider (typically 5-10 business days)
- You'll receive a confirmation email when the refund is initiated
- Your account access will be terminated upon refund approval
5. Subscription Cancellations
Regarding subscription cancellations:
- You can cancel your subscription at any time from your account settings
- Cancellation takes effect at the end of the current billing period
- No refunds are provided for partial months of service
- You'll retain access until the end of your paid period
6. Disputes and Exceptions
In cases of dispute or exceptional circumstances:
- We reserve the right to evaluate refund requests on a case-by-case basis
- Exceptions may be made for technical issues or service failures
- Final decisions rest with our management team
- We may offer service credits instead of monetary refunds
7. Contact Information
For refund inquiries, please contact us at: reach.saad@outlook.com
8. Policy Updates
We may update this Refunds Policy from time to time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.